AAA Automotive Preferred Supplier, Solera Identifix, launched new services for AARs. Repair shops can learn how to leverage Visual Intelligence and AutoPoint.
Read moreWe are excited to announce that Upland Panviva is now on the Genesys AppFoundry, which means that clubs can create intelligent conversational AI interactions for members.
Read moreMake the most of non-member calls for retail battery warranty support.
Read moreLearn about the results AAA Club Alliance achieved and why they recently expanded Panviva to all their contact centers: Roadside Assistance, Membership, Member Care, Travel, and Dispatch.
Read moreIn addition to simplifying the process to share their location, members will experience: 1. Improved map navigation through zoom in, zoom out and reset location capabilities 2. A new search bar that makes it easy to enter an exact address (if known) and, 3. A new help button for further assistance using the GPS locator By enabling AI-powered virtual agents for your AAA members, you're able to combat the hiring and retention woes many face today with a human-to-AI experience on par or better than live agents at 1/3 the cost.
Read moreAt a time when companies are struggling to find personnel resources, clubs are reminded that AAA Automotive Preferred Supplier Ultimate Staffing Services has your strategic staffing solutions.
Read moreSmartAction, AAA's preferred supplier for technology and virtual solutions, presented at the AAA ERS Technology Call on Wednesday. August 4. They provided updates on their solutions for call centers, including: Robust Rich Media and SMS Chatbots; ERS Empath Redesign & GPS Expansion; Parsing of Statements; Client Portal Reboot
Read moreThis week Panviva demoed their call center knowledge management solutions for content such as Bringg and Salesforce. Watch the recording on the AAA Network of Savings Club Resources landing page.
Read moreClubs can take advantage of Panviva's Quick Start Deployment Program, offering preferred supplier pricing, prebuilt AAA content, managed service for content completion, and training/ongoing support.
Read more[ARCHIVE] Approved Auto Repair referral training available
0 2 March 30, 2021
An Approved Auto Repair (AAR) interactive training module for call center new hire and refresher training classes.
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